Deal with Capgemini to create new capabilities: Keshav Murugesh, WNS Global CEO

 Keshav Murugesh, Group CEO and a member of the Board of Directors of WNS

Capgemini’s acquisition of WNS Global will create new capabilities for the business process management provider, that will be additive to its existing model, according to the India-based firm.

Clarifying that the Capgemini merger does not reflect any immediate changes to the business process management (BPM) company’s global operations, Keshav Murugesh, Group CEO and a member of the Board of Directors of WNS, said the move seeks to address client demand for Agentic AI solutions.

“This transaction will address our global clients’ needs for Agentic AI-driven process transformation to deliver efficiency and agility through hyper-automation, while achieving superior business outcomes,” Murugesh told businessline, adding that Capgemini and WNS will together create a leader in Intelligent Operations, a solution that helps organisations transform activities and processes from back to front office by leveraging intelligent automation, decision intelligence, backed by data, AI and technology.

Murugesh said this will uniquely position the companies to support organisations in their AI-powered business process transformation, blending the capabilities needed from consulting, technology and platforms, to deep process and industry expertise.

When asked about workforce rationalisation, WNS said it maintains a strong presence in New York, London, and India, and is fully committed to all its markets.

“Our geographies are largely complementary to Capgemini’s. Until closing, which we expect to occur by the end of the year, Capgemini and WNS will continue to operate as independent companies. There are no immediate operational changes,” said Murugesh.

In the past, companies like Infosys have acquired BPM companies like Progeon Ltd to offer their clients a complete cost-effective solution based on service and technology outsourcing.

However, Sanchit Vir Gogia, Chief Analyst and CEO at Greyhound Research, pointed out that the Capgemini-WNS merger implies tighter coupling between AI engines and process delivery.

“This may benefit enterprises looking to embed GenAI across operations — invoice scanning, underwriting, agent assistance. But it could also mean less flexibility to run those processes independently or plug them into third-party clouds and AI systems,” said Gogia.

In sectors like insurance and utilities, where WNS has deep traction, platform gravity is especially strong. If Capgemini folds those vertical solutions into its broader transformation narratives, clients may see more value — but also more lock-ins. Early signals suggest WNS will retain its identity as a Business Services unit, but buyers will watch closely for changes in team structures and escalation paths, said Gogia.

Published on July 8, 2025