There is increased demand to set up GCCs for clients in India, Cognizant CEO

Cognizant Technology Solutions is seeing increased traction for setting up Global Capability Centres (GCCs) for clients in India using different models, with the company winning over ten deals in recent times. All of them have different formats, S Ravi Kumar, CEO, Cognizant, told India-based newspersons to discuss the financial results.

“For some clients we are building the centre as a separate facility; for some we are building it on our own in our own premises and some we are doing a build operate transfer,” he said.

Some are existing clients where the company gives them seat capacity and asks them to build the centre. For some clients, the company is doing micro services around human capital. “We have a menu card, which is really huge. I have a dedicated team just focused on GCCs,” he said.

“Our clients are loving it because they see an existing partner coming up with a flexible model to help them to do this. We are sharing our infrastructure in many places. We are doing this not just in India but across the world. There are other locations of course India is the most dominant location,” he said.

• Also read: Thousands of former Cognizant employees returning to the company, says CEO

New partnership

Speaking to US-based analysts, Kumar said earlier this year, it won a new partnership with a leading insurance provider to establish the GCC in India. Cognizant will work to enhance their operational efficiency, accelerate digital transformation, and expand their global talent footprint, leveraging the company’s expertise in building and scaling GCCs.

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Last year, Cognizant signed a deal with a client to set up a GCC on build, operate, transform, and transfer model. In this, the company is building the centre for the client; operating it; applying AI tooling and transferring it to them. “We underwrote all the AI tooling for the next couple of years,” he said.

“There is a set of offering, which is the micro-services around GCC, which is, the client focuses on the core and offloads the non-core to us and we will set up for you. There are a variety of templates on this and companies are reorganising – I call them 2.0 – and they’re reorganising their technology Ops and BPO together,” he said.